Frequently Asked Questions

Processing time is currently 3-5 days from date of purchase. 

Processing time does not include shipping.

Shipping takes 3-5 business days.

Orders are not shipped on weekends or holidays.

Orrders may be shipped via UPS or USPS.

You will receive a shipment confirmation email once your order has shipped, containing your tracking numbers. 

Cole's Custom Creationz is not liable for any products damaged or lost during shipping. You will need to contact the carrier to file a claim, as all orders will include insurance.

We definitely accept bulk orders! Send us an email and we can discuss!

Because everything is custom made, it's really hard to add everything to the website. If you have an idea, or want something that is not listed on the site, please send me a message! 

All sales are final. It's very important that you are as detailed as possible when placing your order.

Do not soak. Do not microwave. Do not leave in a hot car. Do not freeze. Do not drop. Do not put in the dishwasher.